Refund policy

Return and Refund Policy

We have a 14-day return policy. You have 14 days from the date of delivery to request a return or size exchange. Items worn beyond basic try-on are not eligible for return or exchange.

Eligibility

To be eligible for a return or size exchange, items must be:

• Approved for return or exchange at our discretion.

• Unworn, unused, and unwashed.

• Free of any signs of outdoor use or wear.

• In original packaging with tags still attached.

• Accompanied by your original order confirmation as proof of purchase.

All returns and exchanges must be initiated by the original purchaser. If an item was received as a gift, the original purchaser must contact us directly. We cannot process requests from gift recipients without the original purchaser’s involvement.

TownShirt Co. does not hold inventory for pending exchanges. Items are subject to availability when the exchange is processed.

We cannot accept returns or exchanges on sale items, closeout or final sale items, or gift cards. Items returned with odors, pet hair, smoke exposure, deodorant marks, stains, or other signs of wear are not eligible for a refund or exchange. Accounts with prior excessive returns may be subject to restocking fees and/or return restrictions on future orders.

How to Start a Return or Exchange (U.S. Orders)

You can initiate a return directly from your account at townshirt.co. Log in, go to your order, and select the item you would like to return. If eligible, you will receive next steps and a return shipping label.

Eligible U.S. returns include one free return shipping label per customer per rolling 12-month period, based on purchase date. Additional return shipping costs are the customer’s responsibility. Free return labels will not be issued to accounts with prior excessive return activity. Orders containing multiple sizes of the same product may not qualify for free return shipping.

A free return shipping label covers the eligible item’s return to TownShirt. It does not cover outbound shipping for an exchange.

Returns Outside the U.S.

Follow the same process by logging in to your account at townshirt.co. We do not provide free return or exchange shipping for international orders. Customers are responsible for all shipping expenses.

Size Exchanges

We offer exchanges for a different size of the same product and print/colorway only, subject to availability. We do not offer exchanges for another product, style, print, or colorway. Customers wanting a different item must return their eligible purchase for a refund and place a new order.

All exchanges must meet the return eligibility requirements above. Sale, final sale, and closeout items are not eligible for exchange.

To request a size exchange, log in to your account at townshirt.co, go to your order, and submit a return request with a note indicating the size you would like instead. We will review your request and confirm availability before processing.

A flat-rate outbound shipping fee will be invoiced to the email address on your original order and must be paid in full before the replacement ships. If your preferred size is unavailable, we will issue a refund to your original payment method instead.

Inspection and Refunds

All returned items are inspected upon receipt. We will notify you whether your return or exchange has been approved or denied based on item condition.

If approved for a refund, the refund will be issued to your original payment method for the item cost only. Shipping charges are non-refundable except where required by law. Please allow 5–10 business days for your financial institution to post the refund.

Damages, Manufacturing Defects, and Incorrect Items

Manufacturing defects, damage present upon delivery, and incorrect items must be reported within 30 days of delivery. Reply to your original order confirmation email and include a description of the issue and photos showing the damaged or defective area.

We will evaluate the issue and determine an appropriate resolution. Claims may require additional inspection before a resolution is approved.

One-Year Product Warranty

Separately from the 30-day reporting requirement above, TownShirt products carry a one-year warranty from the date of delivery for qualifying product failures during intended use.

To submit a warranty claim, reply to your original order confirmation email with a description of the failure and supporting photos. Warranty claims are evaluated and may require additional inspection before a resolution is approved.

The warranty excludes normal wear, fading, misuse, and damage caused by rough terrain or sharp objects, including snags and tears. Fading, wear, and patina from sun and trail use are a natural part of outdoor use and are not manufacturing defects.

Lost Packages

If tracking shows your package as delivered but you have not received it, contact us within seven days of the marked delivery date. We will open an investigation with the carrier on your behalf.

We are not responsible for packages confirmed as delivered by the carrier to the address provided at checkout.

Returned, Undeliverable, and Refused Packages

If a package is returned to TownShirt because of an incorrect address provided by the customer, failed delivery attempts, refusal, or failure to collect it from the carrier, we will contact you after receiving the returned package.

The customer must pay the outbound shipping cost before the package is resent. TownShirt does not cover reshipment costs resulting from an incorrect address supplied by the customer. This also applies to returned warranty replacements and exchanges.

If you decline reshipment, or do not respond within 14 days of our notification, we will issue a refund for the returned merchandise, excluding the original shipping fee.

Fair Use

Our return policy is not intended for field-tested or used items. We reserve the right to refuse returns, cancel orders, or limit future purchases for customers with excessive return history or suspected abuse. If a return is denied due to item condition, the item can be returned to you.

Orders placed using unauthorized discount codes are subject to the terms outlined in our Discount Policy. If a return is approved on such an order, the refund will be calculated as the purchase price paid, less the original shipping charge and a 10% restocking fee.

Excessive Returns and Abuse Prevention

We monitor return activity to ensure fair use of our policy. Accounts showing patterns of excessive returns, repeated high-volume ordering with partial returns, or suspected use of products beyond basic try-on may be subject to the following:

• Orders may be held for review or canceled before shipment.

• Return requests may require additional approval criteria.

• Free return shipping may be revoked.

• Future orders may be limited or declined.

We reserve the right to define excessive return behavior at our sole discretion.