If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Once an order is placed, we cannot alter or cancel it. If an item does not work out, you can request an eligible return within 14 days of delivery.

We offer size exchanges within the same product and print/colorway only. For another product, style, print, or colorway, return the eligible item for a refund and place a new order.

Eligible U.S. returns include one free return shipping label per customer per rolling 12-month period, based on purchase date. Exclusions apply. A flat-rate outbound shipping fee applies to size exchanges and must be paid before the replacement ships. See our Return and Refund Policy for complete requirements.

Manufacturing defects, damage present upon delivery, and incorrect items must be reported within 30 days of delivery. Separately, the one-year warranty from delivery covers qualifying product failures during intended use. For either, reply to your original order confirmation email with a description of the issue or failure and supporting photos.

Claims are evaluated and may require additional inspection before any resolution is approved. A replacement or refund is not automatic or guaranteed. The warranty excludes normal wear, fading, misuse, and damage from rough terrain or sharp objects, including snags and tears. Sun/trail fading, wear, and patina are natural and are not manufacturing defects. See our refund policy.

The original purchaser must request a return within 14 days of delivery. Items must be unworn, unused, unwashed, without outdoor use, and returned with original tags, packaging, and order confirmation. Sale, closeout, final-sale items and gift cards are excluded. Items with odors, pet hair, smoke, deodorant, stains, or signs of use are ineligible. See our refund policy for full eligibility and exclusions.

Exchanges are limited to a different size of the same product in the same print/colorway, subject to availability. A different product, style, or print/colorway requires an eligible return for a refund and a new order. Exchange inventory is not held; if the requested size is unavailable, the original payment method is refunded.

Eligible U.S. returns include one free return label per customer per rolling 12-month period, based on purchase date. Prior excessive return activity makes an account ineligible for free labels, and orders containing multiple sizes of the same product may not qualify. Additional return shipping is the customer's responsibility. International customers do not receive free return or exchange shipping. The free label covers the return to TownShirt only, not outbound exchange shipping. A flat-rate outbound exchange shipping fee is invoiced to the original order email and must be paid in full before the replacement ships.

You can get responsive, personal support directly from TownShirt's owner. Contact us for help.

Free shipping is available on orders of $100 or more after discounts, excluding sales tax, shipped within the continental U.S. only.

After placing your order, you will receive a confirmation email. When fulfilled, you will receive an email with tracking information. Orders take 3–5 business days to process, and fulfillment is weekly. TownShirt selects all domestic carriers and methods at its discretion; we cannot accommodate carrier or service requests, exceptions, or rush shipments. International customers select a method at checkout, but TownShirt may substitute the carrier or method at its discretion.

If a package is returned because of an incorrect customer address, failed delivery, refusal, or noncollection, we will notify you after receiving it. The customer must pay reshipment costs before it ships, including for returned warranty replacements and exchanges. If you decline reshipment or do not respond within 14 days of notification, we will refund the returned merchandise, excluding original shipping. Shipping fees are non-refundable except where required by law. See our shipping policy.

For international orders: We do not collect international taxes, duties, or tariffs. Your delivery service may require payment to collect your items. If an order is refused because of these charges and returned to us, any refund will exclude all shipping charges. Returned packages follow the reshipment and refund process in our Shipping Policy.

Yes, we ship internationally. Shipping costs apply and are added at checkout. International customers select a method at checkout, but TownShirt may substitute the carrier or method at its discretion. We do not collect international taxes, duties, or tariffs; your delivery service may require payment to collect your items. If an order is refused because of these charges and returned to us, any refund will exclude all shipping charges. Returned packages follow the reshipment and refund process in our Shipping Policy. There is no free international return or exchange shipping. See our shipping policy.